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About the role
Vida Medical, a boutique healthcare service provider in Colombo offering emergency care, OPD services, home visits, and 24/7 healthcare support, is looking for a Medical Receptionist to join its team.
The selected candidate will manage patient and customer communications, coordinate appointments and home visits, maintain records, assist with daily cash flow and payment reporting, and support smooth reception and healthcare operations.
Key Responsibilities
~ Handle and coordinate incoming calls with the appropriate medical professionals.
~ Respond to emails, WhatsApp inquiries, and website inquiries.
~ Handle incoming and outgoing calls professionally.
~ Maintain customer databases using Microsoft Excel.
~ Welcome and direct patients to consultation rooms.
~ Handle and maintain daily cash flow records.
~ Update monthly availability charts for doctors, psychologists, and other healthcare professionals.
~ Maintain and request monthly stationery requirements.
~ Coordinate staff for home visits and ambulance transfers.
~ Send daily payment details to the Head Office.
~ Maintain daily laboratory service details and call logs.
Requirements
~ Young and energetic individual.
~ Ability to work both day and night shifts.
~ Strong telephone communication skills.
~ Fluency in both Sinhala and English.
~ Good interpersonal and coordination skills.
~ G.C.E. Advanced Level and further secondary education.
~ Previous experience in a similar role will be an advantage.
~ Experience with computerized billing systems will be an added advantage.
Working shifts
Day: 7.00 AM – 7.00 PM
Night: 7.00 PM – 7.00 AM