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About the role
Intrepid Travel is a global adventure travel company operating trips across more than 100 countries.
The selected Customer Service Consultant will act as a first point of contact for customers using Live Chat and other online channels, providing information about Intrepid trips and helping customers make informed travel decisions.
The role also involves supporting sales across Intrepid Group products, assisting direct customers and travel agents throughout the booking journey, processing web bookings, and making reservations through the company’s reservation systems.
The position operates on a rostered basis to support 24/7 global sales and customer service operations. Candidates must therefore be flexible to work different shifts and weekends when required.
Key Responsibilities
~ Provide professional customer support through Live Chat, telephone, and web-based channels.
~ Respond to customer enquiries regarding Intrepid trips, products, and services.
~ Assist customers with travel decision-making and booking-related information.
~ Support direct customers and travel agents during pre-booking and post-booking stages.
~ Help maximize sales across Intrepid Group products.
~ Process web bookings and create reservations using the reservation system.
~ Maintain a high level of accuracy when handling customer and booking information.
~ Deliver an excellent customer experience during every interaction.
Requirements
~ Minimum 2 years of customer service experience, including telephone, Live Chat, and/or web-based customer service.
~ Excellent verbal and written English communication skills.
~ Strong customer service skills.
~ High level of accuracy and effective time-management skills.
~ Travel industry qualification and/or previous travel industry experience will be preferred.
~ Good knowledge of computer-based booking systems.
~ Flexibility to work on a rostered basis, including weekends and varying shifts.
What We Offer
~ Flexible working options, including work-from-home opportunities.
~ Opportunity to work from anywhere for up to 4 weeks per year.
~ One free Intrepid trip each year, together with an additional week of leave.
~ E-learning and professional development opportunities.
~ Global career development opportunities.
~ Access to an Employee Assistance Program offering 24/7 counselling support.
~ 20 hours of volunteer leave per year to support causes important to employees.
How to Apply
Applications must be submitted through Intrepid Travel’s website.