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About the role
Alpha Remote Net BPO (Pvt) Ltd (ARN), established in 2020, provides high-end services and comprehensive outsourcing solutions to its clients.
The company is looking for enthusiastic Call Center Executives to join its growing BPO/KPO team. The selected candidates will be responsible for handling outbound customer interactions, updating client information, documenting issues and resolutions, and achieving assigned performance targets.
Key Responsibilities
~ Manage outbound calls.
~ Document customer issues and resolutions.
~ Maintain client records by updating account information.
~ Meet daily, weekly, and monthly quantitative and qualitative targets.
~ Provide professional customer service during outbound interactions.
~ Maintain accurate customer and account information.
Requirements
~ Fluency in English and Tamil with excellent communication skills.
~ Age between 18 and 40 years.
~ Ability to work from 10.00 AM to 7.30 PM.
~ Interest in developing a career in the BPO/KPO industry.
~ Ability to work independently as well as part of a team.
~ Ability to work effectively in a multicultural and fast-paced environment.
~ Minimum 6 months to 1 year of experience handling outbound calls or previous web-based customer service experience.
~ Previous travel-related job experience will be an added advantage.
~ School leavers are also encouraged to apply.
What We Offer
~ Competitive salary package above industry standards.
~ Performance-based incentives.
~ Attendance bonus.
~ Transport facilities.
~ Training will be provided.
~ Excellent working environment.
~ Career development opportunities.